Shipping & Returns


We ship worldwide!
Once your order is placed, you will receive an order confirmation email. Any possible additional charges will be applied to your order confirmation noting all applicable combined sales tax rates based upon the location to which the order is being shipped. We will determine the best method of shipping based on order value, weight and volume. We work with the best shipping companies to get your order to you safely. Once your order ships you will receive a shipping fulfillment notice via email containing a carrier tracking number as well as an updated order page that you can reference on any browser.
Orders are shipped Monday-Friday; weekend and holiday deliveries are excluded.
Questions about the Shipping and Payment should be sent to us at
We work with secure payment systems: Paypal (Visa), iDEAL, Bancontact/Mistercash

Order Status
Lead times vary depending on items purchased. Items in stock ship within 5 business days, however some items may not ship for 3-4 weeks, or longer. On average, most orders ship within one week. When we have processed your order, you will receive notification via email. We will also notify you if an item is backordered.
The OUTRANCE Designs Furniture Collection may take up to 6 to 8 weeks for delivery. Please feel free to contact us if you have any questions regarding when you will receive your order;
Our products are sourced from all over the world and this may result in different shipping times for different items. Please rest assured that we work closely with our vendors and shipping companies to get your order to you as quickly and safely as possible.

All prices are in EURO’s.
All orders are shipped under prepaid conditions.
We accept Paypal (Visa),ID, Bancontact/Mistercash
All payment information is encrypted during transmission and storage, so that data is private and secure. Please visit our Privacy Policy for more information on this.

Damages, shortages and defects must be reported in writing within 48 hours of receipt of goods. Please keep all original packaging for 5 days after damage is reported. No returns or exchanges will be accepted after the 5 day period.
Refunds are issued in the original payment form and price, less original shipping and handling and return shipping charges. Please allow for 5-10 business days for your refund to appear in your bank account.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

If for any reason you need to return an item that included free shipping, the refund you receive will be for the item price minus our standard shipping cost as well as a 25% restocking fee. The only exception to this policy is if an item received is defective, in which case it will be replaced at no additional shipping cost.
We only replace items if they are defective or damaged. To be eligible for a return and refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-eligible Items for Return
◦ Sale Items
◦ Custom / Personalized Orders

Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please review your order carefully. If you need to change your order, please contact us within 24 hours from your time of order and we would be pleased to assist you. Please email us at

Thank you for shopping with us!